Ordering Info

At Radmore & Tucker we aim to provide you, the customer, a top sales service. Focusing on 100% Customer Satisfaction, providing the very best quality garden tools and equipment we aim to ensure that your experience on using the Radmore & Tucker web site is one that will make you want to recommend us to your friends. Our experienced team are here to help you and give you any advice that you may need. If you cannot find the product that you are looking for, please contact us as we are able to supply most makes and models. We commissioned our site with the following aims in mind. 1. Security - The security of our customer’s payment is our top priority in the online shopping environment. We neither see nor hold credit card data. All credit and debit card transactions are undertaken through SAGEPAY, one of the largest and most respected credit card processing companies, using the most advanced encryption technologies to ensure absolute confidentiality.

2. Privacy - We can assure you that the information that you provide us will not be shared with anyone else. Please see our Privacy Statement Page for more info.

3. Ease of Use - We believe that the design of our site provides an easy and intuitive way to find the products you require. Either select from the Product Categories on the left, use other sections such as Special Offers or Best Sellers to find what you are looking for. You can also simply enter a keyword in the search box at the top of the page or refine your search using the Refine Search feature that appears on the right after searching. Please note that all weights and measurements given on the website are as accurate as possible but may vary slightly.

4. Prices - all prices are subject to confirmation. Please Note: We are constantly monitoring online prices to ensure that we remain as competitive as possible, therefore they may differ from prices in store.

5. Safety - WARNING - Do not use gardening tools such as chain saws unless you are competent at handling such tools These tools can be dangerous in the wrong hands or even lethal. Before using all gardening tools or equipment always read any accompanying instructions fully. If you are unsure about how to use a particular tool or item of equipment, ask an expert to show you how to use them properly and safely. We recommend that you always use a circuit breaker when working with electricity, particularly when working outdoors using items such as electric lawnmowers and strimmer’s. As an extra precaution, always wear sturdy shoes and other protective clothing and equipment when working with potentially dangerous tools and equipment.

Stihl Internet Selling Policy

"In the wrong, often unskilled hands, they can be potentially dangerous. This is why we consider the Internet to be an inappropriate forum for the sale of STIHL products. When an Authorised STIHL Dealer sells a chainsaw or any other STIHL product we expect them to have personal contact with each customer. This ensures that the correct product is selected for their particular requirement, an appropriate handover is carried out to provide awareness of safety precautions and the correct use of each tool, at an appropriate level to suit each individual STIHL customer."

Radmore & Tucker’s Policy As an authorised STIHL dealer, we fully understand STIHL’s stance with regard to remote selling of their products. With that in mind, we will only sell STIHL products where their criteria is adhered to.

Fortunately, because of our substantial distribution network to the trade, we cover a significant part of the South of the UK with our own delivery vehicles. This enables us to prepare, test and hand over product personally to customers within selected post code areas, if required.

With our own delivery service that covers the whole of the South West of England we are able to deliver directly to the following postcode areas on a regular basis: EX - PL - TQ - TR - BS - TA - GL - DT - BA - SN - SP - BH - NP

We deliver to all these post codes twice a week so items will normally be delivered to you within 5 working days (subject to stock and availability). Of course, you can always visit us in the shop to collect your items in person.

NB: We are often able to arrange delivery outside of our regular area, so please e-mail or call us to see if this can be arranged.

We are very sorry for any inconvenience that this might cause you, however this is the manufacturer's policy that we have to abide by in order to continue to supply stihl products. Please note: this policy applies to stihl machines only - you may purchase products from any other brand through this site and have them delivered directly on a next day service (subject to stock and availability.)